Like many retailers, we guarantee our products; if an item hasn’t met your expectations, you can bring it back. Unlike most retailers, we also guarantee the product selection advice offered through our catalog, website, and staff; if an item you’ve purchased based on this advice turns out to be unsuitable, you can bring it back. In either case, simply return the item for exchange, refund, repair, or credit. You are responsible for return shipping costs.
If you have any questions about our guarantee or any other questions, please email us via our Contact Form.
Returns and Exchanges
Returns and exchanges can be made by mail within 30 days of purchase, customer is responsible for return shipping costs. Please call or use our Contact Form if you wish to return or cancel an order placed online. Please note: Our retail stores cannot accept returns by mail or courier.
To return an item, just follow the simply directions below and we’ll take care of the rest!
- Pack the item(s) securely. All returned products should be in the condition they were received in, as well as in their original packaging. Please remember to include all warranty cards and manuals.
- Please include a copy of your receipt.
- Send your package via UPS, FedEx or USPS. (Please note that shipping charges cannot be refunded.)
Returning by mail
If you are requesting an exchange, please note that in your return. We will contact you via email or phone when we receive your return. Please provide your contact information with your return.
- Please mail your item to 180 Dickenson Street Unit 219, Lahaina, Hi 96761